1. Information We Collect
- Identity & KYC/AML: name, date of birth, nationality, IDs/passport, selfies/biometrics (where permitted), proof of address.
- Contact: email, phone number, mailing address.
- Account & Transaction Data: account numbers, balances, transfers, deposits/withdrawals, card usage, beneficiaries, payment references.
- Device & Usage: IP address, device IDs, app logs, browser data, language settings, crash reports.
- Geolocation: approximate location based on IP or device (when you allow it).
- Marketplace Data: seller profiles, product listings, order history, ratings, disputes.
- Business & API: company details, KYB docs, developer credentials, API keys, webhook URLs, integration logs.
2. How We Use Your Information
- Provide Banking Services: open and manage accounts, enable free internal transfers across our 30-country network, process card operations, and bill payments.
- Compliance: identity verification, KYC/AML screening, transaction monitoring, sanctions checks, fraud prevention.
- Marketplace: create merchant/customer profiles, publish listings, handle orders and disputes, deliver promotions (including the free ads/listings for accounts opened before November 2025).
- Payment Gateway: accept and settle online payments, smart routing, risk checks, chargeback handling.
- Business/API: authenticate API calls, operate webhooks, provide sandboxes, measure performance.
- Customer Support & Communications: service notifications, security alerts, responses to inquiries.
- Improvement & Analytics: product development, usage analytics, testing, and troubleshooting.
- Legal & Security: detect, investigate, and prevent fraud, abuse, or violations of our terms.
3. Legal Bases for Processing (including GDPR, where applicable)
We process your data based on:
- Contract necessity (to provide banking, Marketplace, and gateway services).
- Legal obligations (banking, AML/CTF, tax, accounting).
- Legitimate interests (fraud prevention, service improvement, network security).
- Consent (where required, e.g., certain cookies, marketing, biometrics depending on jurisdiction).
4. Sharing Your Information
- Group Entities & Operations: to provide cross-border banking within our 30-country network.
- Service Providers/Processors: cloud hosting, KYC/AML, analytics, payment processors, card bureaus, support tools—bound by contracts and confidentiality.
- Partners (Marketplace/Payments): where you transact with a merchant or connect a third-party service.
- Regulators & Authorities: where required by law, court orders, or to enforce our rights.
- Business Transfers: in mergers, acquisitions, or restructuring, under data protection safeguards.
We do not sell your personal data.
5. International Data Transfers
Given our network and registrations (Comoros Islands, British Virgin Islands, Dominica) and operations across 30 countries, your data may be transferred and processed outside your country. We implement recognized safeguards (e.g., standard contractual clauses, encryption, access controls) and follow applicable laws for cross-border transfers.
6. Retention
We retain data for as long as your account is active and thereafter as needed to meet legal and regulatory obligations (e.g., AML retention periods), resolve disputes, and enforce agreements. When retention ends, we delete or anonymize data securely.
7. Security
We use bank-grade technical and organizational measures: encryption in transit and at rest, access control, PCI-DSS aligned card handling, real-time fraud monitoring, network segmentation, and regular audits. No method is 100% secure, but we continuously improve our defenses.
8. Your Rights
Depending on your location, you may have rights to:
- Access and receive a copy of your data
- Correct inaccurate data
- Delete data (subject to banking/AML laws)
- Restrict or object to processing
- Portability (structured, machine-readable copy)
- Withdraw consent where processing is based on consent
- Lodge a complaint with a data protection authority
To exercise rights, contact support@tranzdb.com. We may need to verify your identity.
9. Cookies & Similar Technologies
Some cookies are strictly necessary and required for security and core banking features.
10. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children. If you believe a child has provided data, contact us to remove it.
11. Marketplace Specifics
- Profiles & Listings: merchants publish business information, product/service details, prices, media.
- Transactions: payments inside Tranz Digital Bank are instant and commission-free; we process order data, delivery instructions, and receipts.
- Promotions: accounts opened before November 2025 receive one year of free ads/listings; from November 2025 onward, promotions for new accounts are paid.
- Disputes & Safety: we may review communications and transaction evidence to resolve disputes and prevent fraud.
12. Payment Gateway Specifics
- Merchant Onboarding (KYB): company docs, owners/directors, risk category.
- Processing: payment tokens, authorization results, chargebacks, risk scoring.
- Compliance: we may share limited data with card schemes and acquirers as required.
13. Business & API
- Credentials: we issue and manage API keys, OAuth tokens, and webhook secrets.
- Logs: we collect integration logs for security, debugging, and compliance.
- Sandbox: test data is segregated; avoid sending real customer data to sandbox.
- Rate Limiting & Abuse Prevention: automated measures protect the platform.
14. Automated Decisions & Profiling
We may use automated systems for fraud detection, risk scoring, and transaction monitoring. You can request human review where required by law.
15. Marketing Preferences
We may send you service updates and, with your consent (where required), marketing communications. You can unsubscribe at any time via email settings or by contacting support.
16. Third-Party Links
Our site/app may contain links to third-party sites. Their privacy practices are not covered by this Policy; review their policies before providing data.
17. Changes to This Policy
We may update this Policy to reflect legal, technical, or business changes. We will post the new version with a revised "Effective date" and, where appropriate, notify you through the app or email.
18. Contact Us
Email: support@tranzdb.com
Phone: +44 7577 382335
For security/privacy requests, include your registered name, phone, and any relevant account details (do not include full card numbers).