Compliance

1. Regulatory Framework

• Operational Structure: Tranz Digital Bank is operated and managed by John Financial Services — John F. S. Limited (UK), Company Number 15762394.
• International Standards: We align with global frameworks including FATF recommendations, Basel III banking standards, and OECD transparency principles.
• Cross-Border Operations: Our network of 30 countries follows harmonized compliance procedures, making transactions seamless while remaining fully lawful.

2. Anti-Money Laundering (AML) & Counter-Terrorist Financing (CTF)

• KYC (Know Your Customer): Identity verification for all customers during onboarding.
• KYB (Know Your Business): Enhanced due diligence for companies, merchants, and API integrations.
• Transaction Monitoring: Continuous monitoring with automated detection of suspicious activity.
• Sanctions Screening: Screening against UN, EU, OFAC, and other watchlists.
• Reporting Obligations: Suspicious activities are reported to the appropriate authorities in line with AML laws.

3. Data Protection & Privacy

• GDPR Compliance: We follow GDPR (General Data Protection Regulation), UK GDPR, and other applicable privacy laws.
• Data Minimization: Collecting only what is necessary for banking, security, and regulatory purposes.
• Cross-Border Safeguards: Standard contractual clauses and encryption for data transfers.
• Transparency: Our Privacy Policy details how we collect, use, and protect customer data.

4. Security & Technology Controls

• PCI DSS Compliance: All cardholder data handled in line with PCI DSS requirements.
• Encryption & Tokenization: Bank-grade security for data in transit and at rest.
• Fraud Prevention: Real-time detection tools integrated with compliance systems.
• Independent Audits: Regular security and compliance audits by external experts.

5. Marketplace Compliance

• Merchant Verification: As the first bank with a built-in Marketplace, we enforce strict compliance to protect both customers and merchants through KYB.
• Listings Compliance: Listings must comply with laws in all operating countries.
• Promotions Screening: Marketplace promotions (free until November 2025 for early accounts) are screened for fraud and abuse.
• Dispute Resolution: Dispute resolution is handled in a compliant and transparent manner.

6. Business & API Compliance

• Business KYB: Businesses using our API must undergo KYB checks and adhere to AML/CTF obligations.
• API Credentials: API credentials must be kept secure; sharing or abuse is prohibited.
• Developer Compliance: Developers must ensure compliance when integrating payment solutions.
• Sandbox: Sandbox is for testing only; production data must not be used in sandbox environments.

7. Governance & Ethics

• Board Oversight: Compliance functions report to senior management and the Board.
• Independent Officers: Dedicated Compliance Officer and Money Laundering Reporting Officer (MLRO).
• Training & Awareness: All staff undergo regular compliance and AML training.
• Zero Tolerance: We do not tolerate bribery, corruption, or unethical business practices.

8. Customer Responsibilities

• Accurate Information: Provide accurate and updated information.
• Lawful Use: Use services only for lawful purposes.
• Account Security: Keep account access secure.
• Report Suspicious Activity: Report suspicious activity immediately to support@tranzdb.com.

9. Enforcement & Consequences

Failure to comply with these requirements may result in:

• Account Suspension or Closure: We may suspend or close accounts that violate our compliance policies.
• Reporting to Authorities: Violations may be reported to financial intelligence units (FIUs) or regulators.
• Legal Action: We may pursue legal action where applicable.